Mar­ket­ing and cus­tomer ser­vice now more than ever need to start talk­ing to one another and rec­og­nize that each is in the other’s busi­ness to some degree. But it’s espe­cially true of cus­tomer ser­vice. – Greg Stir­ling, Mar­ket­ing & Cus­tomer Ser­vice Now Joined at the Hip

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