At least 40% of your measures must be leading indicators, or you will lose speed to change.
Lesson: Excessive focus on downstream measures (e.g., revenue and net income per employee) can take your eye off the ball.
Leading indicators, such as rational and emotional engagement, give leaders a glimpse into the future. If these indicators are high, it’s a good bet that people will overcome obstacles to deliver results and sustain value.
~ Michael Conforme, Country Manager, PI Korea